Articles About Windows Xp Problems

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Problem with Windows XP

You receive an error message when you start your computer

If you receive an error message when you start your computer, follow the steps that are described in the following two sections. If you do not receive an error message when you start your computer, go to the "Your computer stops responding when you try to start Windows XP" section.

Configure Windows not to load the file or the service that is mentioned in the error message

If the error message refers to a file or service, the file or service may be listed on one of the tabs in the System Configuration Utility (Msconfig.exe). If the file or service is listed, turn it off by following the procedure that is outlined in the article below. If the file or service is not listed, continue with the next troubleshooting step in this article.

Determine if a new program was recently installed on your computer

If you recently removed a program or a Windows component from your computer by deleting it manually, related information that is still on your computer may be causing the problem. To remove the program or component, first reinstall it, and then use the Add or Remove Programs tool, or follow the manufacturer's instructions.

To remove a program from your computer, follow these steps:
Click Start, click Control Panel, and then click Add or Remove Programs.
In the list of programs, click the one that you want to remove, and then click Change/Remove.
Click Yes when you are prompted with the question "Do you want to remove the program?"
If the program is not listed in the Add or Remove Programs tool, contact the manufacturer to obtain instructions for removing it.

Your computer stops responding when you try to start Windows XP
If your computer stops responding when you try to start Windows XP, see the articles that are listed in the following sections, or follow the steps in the following sections.

Use Device Manager to determine if the problem is related to a device driver
You can use Device Manager to examine and change software-configurable devices. If your hardware device uses jumper pins or dip switches, you must configure the device manually.

For additional information about how to troubleshoot device conflicts by using Device Manager, see article 310126 in the "Recommended Knowledge Base articles" section. For additional information about how to troubleshoot unknown devices that are listed in Device Manager, see article 314464 in the "Recommended Knowledge Base articles" section.